The U.S. Department of Labor estimates the average
cost to replace an employee at nearly $14,000 (lost productivity,
advertising, management time, learning curve). Others have higher estimates
of from 29 percent of yearly salary to several times annual pay. As
a result, many companies in their efforts to retain top talent have added
extra perks and bonuses, or instituted more work flexibility and added
benefits.
While these measures have helped, companies are now considering how to
improve the hiring process to identify candidates who are both qualified and
are more likely to stay for the long term.
According to researchers Mei-Chuan Kung and Matthew
O'Connell of the Institute for Corporate Productivity, "Certain applicants
have a higher propensity for turnover, and these characteristics can often
be identified prior to hire."
The researchers cited a study done by Development
Dimensions International (DDI) identifying traits predictive of future
loyalty and retention. Specifically they are:
- adaptability
- passion for work
- emotional maturity
- positive disposition
- self-efficacy
- achievement orientation
Obviously DDI and others can offer you online or paper
"tests" to measure these traits. You can also dramatically improve your
chances to hire for the long term by defining your company culture and job
specific success factors up front, and then matching those results with a
behaviorally based interview process. An additional step some take
is to have the best candidates observe the work being done in the
organization, thus allowing each applicant the opportunity to assess if
their own work style fit with that of the company's.
Employee turnover, especially of top performers, can
be reduced substantially by hiring the right person in the first place.
It's not an easy or quick process but the results pay for themselves.
Frank Aubuchon
Aubuchon & Associates